The Information You Give to Us & What We Do With It

UCARE Nigeria (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and share your personal information when you use our website, applications, or interact with us.

We may update this policy periodically. The effective date will be posted at the top of the page, and the changes will take effect 24 hours after being published. We encourage you to review this policy whenever you use our services to stay informed about our data practices and how you can protect your privacy.

Information We Collect

We collect information to provide and improve our services. This includes:

Information You Provide

We collect information that you give us directly. For example, when you fill out a form, request customer support, or communicate with us, you may provide your name, email address, payment information, and other contact details.

Information We Collect Automatically

When you use our services, we automatically collect certain information:

• Log Information: We record details about your use of our services, such as your IP address, browser type, pages viewed, and the time you spent on our site.
• Device Information: We collect information about the device you use to access our services, including the hardware model, operating system, and version.
• Location Information: With your consent, we may collect information about the location of your device when you use our mobile applications.
• Cookies and Tracking Technologies: We use cookies and similar technologies (like web beacons) to improve our services and your experience. Cookies are small data files stored on your device that help us understand which features are popular and how many visits we receive. You can find more details about managing cookies in the “Your Choices” section below.

Information from Other Sources

To enhance our services, we may combine the information you provide with data we receive from other sources, such as third-party services you have used to sign in to our platform.

How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services.
• Process transactions and send you related information.
• Send you technical notices, security alerts, and support messages.
• Respond to your comments, questions, and requests.
• Communicate with you about our services, news, and promotions.
• Analyze trends and monitor usage to improve our services.
• Personalize and enhance your experience.

By using our services, you consent to the processing and transfer of your information to Nigeria and other countries.

How We Share Your Information

We may share your personal information with third parties in the following situations:

• Service Providers: We may share your information with trusted third-party vendors who perform services on our behalf, such as payment processors (e.g., Paystack, PayPal) and email marketing platforms. This is necessary to provide you with a seamless and efficient service.
• Legal Compliance and Safety: We may disclose your information if we believe it’s necessary to comply with a legal process, government request, or to enforce our agreements. This also includes protecting our users, the public, and our business from harm or illegal activities.
• Business Transfers: In the event of a merger, acquisition, or sale of our assets, your information may be transferred to the acquiring company.
• With Your Consent: We may share your information if we have your consent to do so.

We may also share aggregated or anonymized data that cannot be used to identify you directly.

Third-Party Analytics and Services

We may use third-party analytics services to help us understand how people use our services. These providers may use cookies and other technologies to collect data, such as your IP address and browsing activity. This information helps us analyze data, track trends, and improve our services.

Our privacy policy does not cover the use of cookies or tracking technologies by these third parties. We encourage you to review the privacy policies of companies like Google (for analytics) and Facebook (for tracking pixels) to understand their practices.

Security

We take reasonable measures to protect your personal information from loss, theft, misuse, unauthorized access, and alteration.

Your Choices

Location Information

You can choose whether or not to allow our application to collect your location information.

Cookies

Most web browsers are set to accept cookies by default. You can typically adjust your browser settings to remove or reject cookies. Please note that disabling cookies may affect the availability and functionality of our services.

Promotional Communications

You can opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails. Even if you opt out, we may still send you non-promotional messages related to your account or our business relationship.

Contact Us

If you have any questions about this privacy policy, please contact us at info.ucaregroup@gmail.com or call (+234) 70 7203 6990.